FAQ - Frequently Asked Questions

Below are all of our Frequently Asked Questions.

Search Hotels

  • How can I find a hotel?
  • Our reservation process is very simple and allows you to book real time availability. In the search form you need to enter the arrival and departure dates. A list of hotels will be created. All hotels listed have rooms available for the selected period. Minimum room price is also displayed for each hotel.
  • Where can I find detailed hotel information?
  • Each hotel has a detailed web page which has all information about the hotel, its amenities, room description and location. Each hotel page has an image gallery and a map which allow you to exactly locate the hotel.
  • Where can I find the hotel´s telephone number and/or email address?
  • After you have completed a booking, the telephone/fax number and email address are provided immediately online and on your confirmation email. The address of the hotel can always be found at the top of each hotel page. Please note: Once you have a reservation, you can view, print, cancel or request a change by clicking on My Reservations and entering your book and pin number.

Pricing

  • Rates are per person or per room?
  • Rates are always displayed per room.
  • Are there any extra booking costs?
  • No, Traveleurope does not add any additional cost for the booking service.
  • Is breakfast included in the price?
  • This depends on the hotel and on the room type selected. To check please see the text below each available room type. This information is also displayed on your confirmation email and on My Reservations after you have booked.
  • Are taxes included in the room rates?
  • This depends on the hotel and on the room type selected. To check please see the text below each available room type. This information is also displayed on your confirmation email and on My Reservations after you have booked.

Credit Cards

  • Why do I need to give my credit card details?
  • The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.
  • Is it safe to use my credit card?
  • Yes it is perfectly safe to use your credit card. Traveleurope uses secure socket layers, encryption techniques and firewalls to safeguard all of your personal information. Traveleurope uses an SSL certificate released by Geotrust.
  • Can I make a reservation with other payment methods?
  • Unfortunately it is not possible. In order to offer you instant booking confirmation and guarantee your booking to the hotel we need to process your booking with a credit card.
  • What types of credit card can I use to complete the reservation?
  • MasterCard, Visa, American Express, Diners Club, Discover, JCB can be used on our website. However, it is possible that the hotel does not accept one or more of these card types. Before making your reservation, please check at the bottom of the hotel policies section for "Accepted credit cards".

Reservation

  • What is happening when I make a booking?
  • Once you have filled in the booking form, you will receive a booking confirmation number and a PIN code for each reservation. You need to keep this number and use it as a reference in any future communication. You will get a confirmation email too.
  • I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
  • Please check the inbox and Spam/Junk folder for the email address provided during the reservation process. To view your confirmation you can also log in to My Reservations with your book number and pin code. If you wish to receive assistance please contact us at customer@traveleurope.it.
  • What is happening when I make a booking?
  • Once you have filled in the booking form, you will receive a booking confirmation number and a PIN code for each reservation. You need to keep this number and use it as a reference in any future communication. You will get a confirmation email too.
  • How do I cancel my reservation?
  • Please log on to My Reservations by entering your book number and pin number provided when you completed you reservation. From your My Reservations page, click cancel to cancel the room. Hotel cancellation fees may apply.
  • Are there any cancellation penalties?
  • Normally for all cancellations made after the time limit specified by the hotel or in case of no-show the first night will be charged by the hotel. Terms of cancellation and penalties may vary according to the property's cancellation policy, please read it carefully before making your reservation.