Customer Service

Hotels - Customer Service

From experience we know that customers can have many questions when they make a reservation. From these questions we have created a comprehensive list of the important frequently asked questions (FAQ) and their answers. Our FAQ's are accessible from the homepage as well as from all other pages. Please take some time to read the FAQ before contacting us.

To receive assistance for a hotel reservation already made, please refer to contacts listed in your confirmation email.

Flights - Customer Service

Contact Number Available from Voice responder Opening hours
0899 140 870 (1) France French Mon - Fri, 8 - 20 (Paris time)
Sat - Sun, 9 - 18 (Paris time)
01805 892040 (2) Germany German Mon - Fri, 9 - 18 (Berlin time)
0900 440606 (3) Austria German Mon - Fri, 9 - 18 (Wien time)
0900 888 108 (4) Switzerland Italian
German
French
Italian: Mon - Sun, 24h/24
German: Mon - Fri, 9 - 18 (Rome time)
French: Mon - Fri, 8 - 20 / Sat - Sun, 9 - 18 (Rome time)
00442033552107 (5) Great Britain
Northern Ireland
English Mon - Sun, 8 - 24 (London time)
902 123 999 (6) Spain Spanish Mon - Fri, 8:30 - 20:30 / Sat - Sun, 10 - 19 (Madrid time)
89 20 40 (7) Italy Italian Mon - Sun, 24h/24 (Rome time)
0019176282152 (8) USA English Mon - Fri, 9 - 18 (New York time)
19007890149 (9) Canada English Mon - Fri, 9 - 18 (Montreal time)
+7(495) 6696739 (10) Russia Russian Mon - Fri, 10 - 19 / Sat - Sun, 10 - 17 (Moscow time)
+380443611656 (11) Ucraine Russian Mon - Fri, 9 - 18 / Sat - Sun, 9 - 16 (Kiev time)
+39 0423 402040 (12) Worldwide English
Italian
French
German
Spanish
Turkish
English: Mon - Sun, 24h/24
German, Spanish: Mon - Fri, 9 - 18 (Rome time)
Italian: Mon - Sun, 24h/24
French: Mon - Fri, 8 - 20 / Sat - Sun, 9 - 18 (Rome time)
Turkish: Mon - Fri, 9 - 18 (Ankara time)

Call costs from landlines:
(1) € 1,349 for the connection + 0,34 €/min VAT incl.
(2) 0,14 €/min VAT incl. Minimum cost from mobile: 0,42 €/min
(3) 1,55 €/min VAT incl.
(4) FRs 2.- for the connection + FRs 2.- per minute VAT incl., from landline
(5) National landline number, costs depend on the provider
(6) Connection charge: 0,1815€, Fee: 0,486€/min. VAT included
(7) € 0,36 for the connection + 1,80 €/min VAT incl.
(8) National landline number, costs depend on the provider
(9) 1,49 CAD/min VAT incl.
(10) National landline number, costs depend on the provider
(11) National landline number, costs depend on the provider
(12) 6,10 €/call VAT incl. with credit card (only Mastercard and Visa cards accepted)

Carhire - Customer Service

Customer Service

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